Supervisor Customer Support Team
Description
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Supervisor Customer Support Team (Remote) Full time, Spain, Belgium, France, Germany, Netherlands, Poland In this role, you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance, and coaching. As the Operations Supervisor you will also be the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets. As a Supervisor Customer Support Team, you will Provide leadership to a team of travel consultants Collaborate with performance data to maximize the effectiveness of the team Develop learning programs for closing own short- and long-term competency gaps Provide the client with the required industry information, such as low fares, exchange costs, and penalties Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.) Monitor global distribution systems (GDS) queues daily to maintain quality control About you Extensive experience in the corporate travel management industry You have relevant supervising experience Advanced skills on GDS Amadeus Strong critical thinking and problem-solving skills Proficient in Microsoft Office applications Strong verbal and written communication skills in English What we offer you At BCD Travel, we work with highly motivated an --- Source: jobicy - BCD Travel
