Customer Support Technician Helpdesk Offboardings & Access
Description
Who We ArePixel Machinery is a Boston-based technology consultancy that helps organizations build efficient, flexible, and scalable IT ecosystems. We believe IT should be intelligently automated to enhance security, productivity, and cost-effectivenessâwithout compromising control or oversight. Achieving this requires deep technical expertise, strategic planning, and precise execution. With experience spanning software development, systems administration, and business operations, we design solutions that empower our clients to operate with confidence and agility.SummaryAs a Customer Support Technician on our Help Desk team, you will own the technical offboarding and access-deprovisioning lifecycle across our client organizationsânonprofits, tech startups, and small/medium businesses. When someone leaves a company, you are the person who makes sure their access is removed quickly, completely, and accurately. Technical offboardings are time-sensitive, security-critical work, and owning them end to end is the core of this role.Alongside that ownership, you'll provide tier-1 help desk supportâonboardings, access and license requests, and general IT troubleshootingâand help keep our support queues moving at pace. This is a high-volume, fast-moving role built for someone who thrives on operational speed and gets satisfaction from a clean, well-run queue.Who You AreYou move fast and stay accurate -- you're comfortable working through high ticket volume (think 30 tickets a da --- Source: remoteok - Pixel Machinery
