Bilingual Customer Support (Dutch/English) - Music Streaming
Description
We Could Use Someone Like You in Our Crew.Are you passionate about music and fluent in both Dutch and English? ModSquad is excited to partner with a leading global music streaming platform, and we're on the lookout for friendly, tech-savvy Customer Service Representatives to join our all-remote team!As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in both Dutch and English.Important note: All qualified applicants will have to complete language assessments in Dutch and English.Orientation Hours (Pacific Time):40 hours per week are required for the 8-week orientation period.Orientation phase 1: 4 weeks, 4 AM - 1PMOrientation phase 2: 4 weeks, self-scheduled between the hours of 7 AM - 3 AMAvailable Production Hours (Pacific Time): Daily, 7 AM - 3 AMProject Commitments: 25 hours per week12 hours are required on Saturday and/or Sunday180 days (as needed by ModSquad)Need help figuring out the time difference? Check out World Time Buddy! Just set Sacramento, California as your starting point, then add your location to easily convert Orientation, Nesting, and Production hours to your local time.Who Are You?You’re passionate about creating personalized, memorable experiences for every customer.You thrive on delivering top-tier cust --- Source: jobicy - ModSquad
