Customer Support Engineer
Description
Oddball believes that we can bring change and improve the daily lives of millions by bringing quality software to the federal space. Our team is full of experienced engineering, product, and user experience professionals who love bringing scalable solutions to life as much as they love working with clients to solve problems. We value learning, growth, and the ability to make a big impact at a rapidly growing company.We're looking for a Customer Success Engineer to join our team, providing Tier 3 technical support for a cloud-based case management system used internally by a major federal financial regulatory agency.What you'll be doing: Own complex escalated support issues, diagnosing and resolving application and infrastructure problems across the full stack Investigate and resolve issues within the AWS environment including Aurora PostgreSQL, CloudWatch, and Splunk Collaborate with engineering teams to identify root causes and implement permanent fixes for recurring issues Support system monitoring, alerting, and incident response to maintain availability and performance Document technical findings, resolutions, and operational runbooks for the broader support team Assist with release validation and post-deployment verification in coordination with engineering What you’ll bring: Hands-on experience providing Tier 3 or full stack technical support in enterprise environments Proficiency troubleshooting Java backend and React frontend applications Experience working --- Source: jobicy - Oddball
