Vice President of Customer Growth
Description
About UsPatientIQ is the leading outcomes intelligence platform for healthcare â purpose-built to help health systems, specialty practices, medical device companies, and medical societies collect, analyze, and act on patient-reported outcomes data at scale. Our platform â ClinicalPRO, ResearchPRO, and DataPRO â powers clinical research, post-market surveillance, registry management, and value-based care programs across hundreds of provider organizations and some of the largest device manufacturers in the world.About The RolePatientIQ is hiring its first VP of Customer Growth â a revenue-generating commercial leader who will own net revenue retention, expansion ARR, and the strategic account program across our full customer base. This is not a traditional CS role. The VP Customer Growth carries expansion quota, builds a CS-as-revenue model, and leads a team that includes Customer Success-Enterprise, Outcomes Research & Registries, and Customer Success-Specialty Practice. The incoming leader will inherit a strong team, a clear structure, and a commercially ambitious mandate: grow NRR to 120%+ while protecting and expanding relationships with some of the most consequential health systems and specialty practices in the country.Role ResponsibilitiesOwn the full NRR and expansion ARR targets for PatientIQ â the primary commercial metric for this roleLead three teams: CS Enterprise (health systems, new strategic partners), CS Specialty Practice (specialty practices), a --- Source: remoteok - PatientIQ
