Customer Service Rep
Description
As a Workplace Solutions Customer Service Representative, you will provide exceptional service to our policyholders and providers by efficiently handling inquiries, thoroughly researching issues, and ensuring a seamless customer experience. In this role, you’ll support a wide range of customer needs across our Group Insurance products, including Disability, Life, Accident, Critical Illness, Hospital Indemnity, and Paid Leave—ranging from straightforward policy questions to more complex claim related inquiries. You’ll use multiple internal systems and resources to investigate, resolve, and communicate solutions effectively. Your ability to listen, analyze information, and communicate clearly will be essential in helping customers understand their benefits, resolve concerns, and feel confident in the service they receive.Training is held Monday through Friday, 8:00 AM – 4:30 PM CST.Following training, your regular shift will transition to our closing hours: 9:00 AM – 5:30 PM CST / 10:00 AM – 6:30 ESTWHAT WE CAN OFFER YOU: Hourly Wage: $20.50, plus annual bonus opportunity, 401(k) plan with a 2% company contribution and 6% company match. Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details. Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. WHAT YOU'LL DO: Handle inbound calls in a fast‑paced environment, delivering excellent customer service for routine in --- Source: jobicy - Mutual of Omaha
