Hospitality Customer Experience Manager
Description
Hospitality Customer Experience Manager POSITION PROFILE Provides exceptional service-related support to Service Delivery customers in hospitality, concierge, and Ricoh Workplace Services. The Hospitality, Customer Experience Manager supervises day-to day operations of Managed Services staff. Time should be spent in delivery of hospitality, concierge, and Ricoh Workplace Services. High degree of customer interface. This position serves as a representative of both Ricoh culture and the customers culture. Job Duties and Responsibilities �· Responsible for conference room booking and room conflict resolution, book travel, expense reporting �· Conflict management and resolution of conference room bookings �· Work with cross-functional teams (AV, IT, Facilities, Concierge) to coordinate events and client meetings �· Responsible for appearance/maintenance of all hospitality/facilities areas �· Support clients and team through excellent communication and professional level skills �· Prepare for key client visits / liaise with Building Security staff �· Convert monthly volumes into RICOH Monthly Management report along with creating customized reporting for client �· Oversees catering program for sites and ensures quality �· Works closely with Facilities Management to ensure function and maintenance of meeting space. �· Develops and maintains Standard Operating Procedures for visitor access as well as special requests �· Ensures SOP's are consistently followed (i.e. mail procedures, --- Source: jobicy - RICOH
