Part Time Customer Service Representative
Description
OverviewThis is a part-time, Monday- Friday, hourly position (approximately 24-32 hours a week). Hourly rate $19.00/hour. About the Role:As a core member of our Customer Service team, you will be expected to: Handle incoming calls from customers to take product orders Respond to incoming calls and emails from customers and Sales Representatives Enter and adjust orders in our computer system Identify opportunities to up-sell products and services, and explain new offerings Respond to requests for promotional materials Maintain accurate customer account information Resolve product or service problems by clarifying the complaint; determining the cause, and explaining the best resolution Follow up to ensure satisfaction and resolution Enhance the organization’s reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments Essential functions of the job include but are not limited to the above responsibilities As your employer, Perry’s will help you to achieve all of the above goals through feedback, education, and continuous professional development. Minimum Qualifications: HS diploma or GED Prior work experience in a customer service position is preferred Knowledge of MS Office including Word, Outlook, and Excel Job Requirements: Strong customer service skills; with a focus on providing world-class service to both internal and external customers Excellent written communications skills, with --- Source: jobicy - Perry’s Ice Cream
