Patient Advocate
Description
Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.Cedarâs mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a âone-size-fits-allâ approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience. The RoleThe Patient Advocate position serves as the liaison between the patient and healthcare provider supporting our patients through the following channels: live chat, phone, and email communications. In addition, patient advocates act as account managers to holistically manage the medical billing process and anticipate potential billing issues. We believe that all patients deserve to have a pleasant and efficient healthcare billing experience.ResponsibilitiesManage on average 60-80 incoming and outgoing patient calls regarding medical billsUtilize the Cedar platform to handle all patient questions via inbound chats, phone calls and perform appropriate outbound call campaignRun and follow through on escalations to the healthcare providerLead the payment posting process and follow up on defaulted paymentsAppropria --- Source: remoteok - Cedar
