(fluent Ukrainian) SOC Incident Response Specialist
Description
SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1300+ people in our international community.We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.About the role:Our team is continuously growing alongside our expanding client base, so we are looking for a SOC Incident Response Specialist who is eager to apply their technical expertise, develop in the field of security, and work with real incidents and modern tools.Sounds exciting? There’s more to come What you will do:Manage security and operational incidents end-to-end, including investigation, coordination, and response; Communicate directly with Clients and stakeholders during Data Breach incidents; Conduct Root Cause Analysis, develop preventive measures, and prepare management reports; Analyze Clients’ workflows and incident trends to identify risks and improve security processes; Assess the security of software, platforms, and third-party vendors; Review new hiring locations for compliance with data protection and security standards; Develop incident resp --- Source: jobicy - SupportYourApp
