Senior Director, BSS Transformation
Description
Join Vonage and help us innovate cloud communications for businesses worldwide! Why This Role Matters: Vonage is transforming its business support systems across lead-to-cash, billing, rating, customer identity, account management, data, analytics and platform services. This role provides the senior direction and momentum to simplify and modernize that landscape - ensuring platform decisions support scale, resilience, commercial growth and customer experience. Key Responsibilities: Strategy & Roadmap: Define and own the BSS transformation roadmap, aligned to Vonage's commercial, operational and customer experience ambitions Translate business needs across lead-to-cash, billing, rating, identity, account management, data and platform services into clear priorities and design principles Challenge legacy ways of working and driving toward a simpler, more scalable and better-integrated future-state BSS landscape. Governance & Change Management: Establish and lead transformation of governance, controls and decision-making mechanisms to keep execution aligned with approved strategy, scope, roadmap, and architecture Ensure a clear separation between transformation and BAU, while maintaining strong connectivity with operational teams on migration, adoption and change impacts. Legacy Scope Management: Partner with the Sr. Director of BSS to ground the roadmap in the current-state landscape and enforce a firm boundary preventing net-new functionality being added to legac --- Source: jobicy - Vonage
