Support Operations Engineer - NAMER
Description
Hello! I'm Allie, Head of Support at Ashby. One of our biggest priorities is improving the systems and workflows our Support team relies on to do their best work as we grow. That’s why we’re searching for a Support Systems Engineer to become the long-term owner of our Support systems. If you love wrangling operational complexity, building durable systems, and being the person a team relies on to keep everything running well, this is the role for you. About this Role We’re looking for someone who wants to plant a flag in Support Operations, with the experience to independently lead a system implementation and the ambition to keep raising the bar as our Support team grows and the systems and workflows we rely on become more complex. The implementation will build on our existing systems and workflows, alongside our Support Operations Specialist, who helps teams use our tools effectively and keeps operational data reliable. From planning through rollout, you’ll work with IT, RevOps, and Engineering to connect the system to the tools and processes around it. Getting the configuration right is only part of the work. Helping the Support team adopt new workflows matters just as much. The configuration, automations, and integrations behind our Support systems will remain yours to own and improve as our needs evolve. You’ll be the person we rely on when something breaks, doesn’t scale, or needs to be rethought entirely. Role Responsibilities Lead System Implementations Own implem --- Source: jobicy - Ashby
