Customer Support & Success
About this RoleHi, Denise here and I am the Head of Mid-Market Customer Success at Ashby . Our team is passionate about shaping and scaling an exceptional high-touch customer experience across the mid-market segment. As we continue expanding we are thrilled to be hiring our next CSM in EMEA to help shape how we serve customers in this region, ranging from high growth start ups to public companies. As a member of our Customer Success team, you will help us continue to grow our High Touch Mid-Market Customer Success function. In this role, you'll implement, train, and support the adoption of Ashby with customers across the region, partnering closely with a talented group of four CSMs on the EMEA Mid-Market team.Ashby is designed to be powerful and flexible, allowing users to adjust it to their needs. This means that there is a lot to learn. You will become a product and domain expert in order to enable our customers to make the best use of Ashby to drive hiring excellence.Role Requirements:You have a strong track record of customer success experience in B2B SaaS (at least two years), supporting the implementation and adoption of complex technologies. In this role, you will manage four to eight week implementations, while continuing to deliver value through the customer journey.You’re experienced managing a book of ~60 mid-market customers, exceeding $1.5M in total ARR. You enjoy developing relationships across a broad set of stakeholders while supporting existing teams to drive
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Source: jobicy - Ashby
Customer Support & Success
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.We're looking for a senior leader to join the Affirm Global Operations team as the Director, Vendor Strategy & Operations to lead Affirm's global BPO and vendor operations program and serve as a true partner in reinventing how we serve customers at scale across our large global vendor network. This leader owns the customer operations vendor strategy, performance, and outcomes of our global servicing network vendor program — customer experience, compliance, operational excellence, resiliency, and cost-to-serve — across a rapidly growing and complex business. The role will be taking ownership and providing programmatic oversight of the vendor program for operations.This is a senior leadership role for someone who thinks like an owner, not an administrator. The ideal candidate pairs deep expertise in fintech and financial-services customer operations and vendor programs with genuine fluency in applying AI and human call center culture to reinvent servicing across the vendor network. They are relentlessly customer-centric, dive deep into both the customer and front-line vendor agent experience, and know how to build a winning combination of culture and data-driven operations across vendors and our internal team. This role is scoped to grow: the right leader will expand into broader operational scope as our tran
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Source: jobicy - Affirm
Customer Support & Success
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:We are looking for an Associate Customer Success Manager to work with our HiEd customers for Parchment. This is a position for a highly motivated, professional, and organized individual that is a true team player. Our rapid growth requires an individual who can manage priorities and reach assigned territory goals in an ever changing environment. The Associate Customer Success Manager will participate in efforts to retain the account, help grow the account, and increase the market presence of Instructure. This position will focus specifically on supporting our customers who have implemented Parchment and provide exceptional customer service to maintain strong relationships. What you will be doing:Act as a liaison between customer and InstructureCultivate an exceptional member experience by exceeding your member’s expectations through high value-add, consultative engagementsMeet with Parchment members to tie Parchment products and services to business strategy, uncover business needs, and capture leads to help grow the account Craft appropriate member strateg
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Source: jobicy - Instructure
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the RoleThe ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer valueWhat You’ll Do
Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk
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Source: jobicy - Veeam Software
Customer Support & Success
What is PerfectServe?
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue.PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach:
In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader.
PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.
At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to
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Source: jobicy - PerfectServe
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SummaryResponsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.Duties & ResponsibilitiesLeads by example and ensures that Post Office staff demonstrate our CORE ValuesInterviews and recommends final candidates for hiringEnsures Post Office cashiers complies with all Store StandardsTrains employees in job functions and provides on-going coaching and instructionsAssists with completing performance reviews of Post Office cashier staff in conjunction with the FSMCustomer ServiceEnsures exceptional customer service is provided beyond expectationEnsures employees present proper image to the public in accordance with Uniform PolicyLoss PreventionEnsures all loss prevention systems and procedures are performed according to StandardsEnsures procedures regarding parcel checks are adhered toQualificationsPlanning, Judgement and Decision MakingIndependent thinking and decision making when dealing with issues related to customerâs requestsJudgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutionsThis position requires the ability to act upon tasks and goals outlin
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Source: remoteok - Shoppers Drug Mart
Are you a talented Senior Developer looking for a remote job that lets you show your skills and get decent compensation? Look no further than Lemon.io — the marketplace that connects you with hand-picked startups in the US and Europe.
We are currently seeking a Senior Software Engineer for our client — a research-driven artificial intelligence company.
The client’s mission is to cut the cost of modern AI by co-designing hardware, software, algorithms, and models — with the goal of making AI’s benefits accessible to society. They’re active contributors to open-source AI research and are looking for researchers and engineers to help build the next generation of AI infrastructure.Cooperation: This starts as contract work via our platform. If it goes well, you’ll transition to a direct hire, with equity, health insurance, and other competitive benefits.
Locations: the EU, the US, Canada, the UK, Australia, Singapore
About the role:
You’d build the Go-based platform that lets research and inference teams provision, scale, repair, and tear down GPU clusters through an API - instead of filing tickets.
You’d own the product end to end: shaping internal platforms, improving developer experience, and operating the systems in production.
Requirements:
5+ years of software development experience
3+ years of experience with Golang and Kubernetes controllers
Knowledge of Temporal is a must
Strong technical skills: as a Senior Developer, you are expected to be able t
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Source: remotive - Lemon.io
Estimator - ConstructionLocation: Sheffield (with occasional travel to surrounding sites) Employment Type: Full-time Salary: Up to £55kAdditional: Car allowance and company benefits schemeAbout the RoleOur client, a construction specialist in both design and build, are seeking an experienced Estimator to join their growing construction team. This is an excellent opportunity for someone with a strong background in refurbishment works and new-build commercial projects. You will play a key role in preparing accurate tenders, developing cost plans, and supporting the delivery of successful projects across South Yorkshire and the surrounding regions.Key ResponsibilitiesReview tender documentation including drawings, specifications, and project details.Tender for projects of varying values, from receipt of tender packages through to full bills of quantities.Produce logical, consistent pricing schedules and detailed cost breakdowns.Meet subcontractors on site to source labour, plant, and material rates while negotiating competitive quotations.Attend weekly site meetings and carry out site visits as required.Work closely with project management, site teams, design staff, and procurement to ensure accurate and coordinated tender submissions.Maintain high levels of accuracy and attention to detail while working to tight deadlines.Work primarily from the office in a supportive, collaborative team environment.About YouPrevious experience reviewing tender documentation, drawings, and spe
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Source: remoteok - Linsco Ltd
JOB TITLE: PROJECT SYSTEMS SPECIALISTSALARY: CI$60,000 - CI$80,000 paWORKING HOURS: 40 HOURS PER WEEKWe are seeking a Project Systems Specialist to join our Project Operations team. The successful candidate will support project management systems, ensuring efficient information management, system performance, and data-driven reporting to support project delivery and operational excellence. DO YOU HAVE:A Bachelorâs degree in a related field or equivalent experienceAt least 4 yearsâ experience in a similar systems or technical support roleA minimum of 2 yearsâ hands-on experience with SSRS reportingFamiliarity with Power BI, Crystal Reports, or similar BI toolsWorking knowledge of SQL, HTML, CSS, and JavaScript (C# is a plus)Experience supporting or administering project management systems such as PMWebStrong analytical, problem-solving, and communication skillsThe ability to manage multiple tasks under pressure while maintaining attention to detailThe ability to travel to project sites and perform occasional system inspections, including standing, walking, and lifting or carrying light equipment as required to fulfill the essential duties of the roleWE WANT YOU TO:Provide day-to-day technical support for project management systems and usersMonitor system performance and respond promptly to user queries and issuesAssist in maintaining and improving system administration policies and proceduresCollaborate with IT and technical teams to ensure system functionality and relia
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Source: remoteok - Dart
Our global AI Community is a vibrant network of more than one million contributors from
diverse backgrounds who help customers collect, enhance, train, translate, and localize
content to build better AI models. Become part of our growing community and contribute
to the development of innovative AI technologies used by some of the world's largest
brands.
We are looking for an independent, flexible, remote opportunity where you can help
improve AI-powered search technology from the comfort of your home? If you're
curious, internet-savvy, and enjoy evaluating online content, this freelance project could
be a great fit.
A Day in the Life of a Content Reviewer - US
In this role, you will analyze and provide feedback on text, webpages, images, and other
types of online content for leading search engines using a specialized online platform.
By reviewing and rating search results for relevance and quality, you will help improve
the overall search experience for millions of users around the world, including yourself.
Join our global community and put your skills to work supporting one of the world's
leading search technologies.
Service Rates
The rate of pay is $0.2333 per completed task, with an estimated earning potential of
$14 per hour. Compensation is based on tasks completed and project availability.
Estimated earnings may vary depending on task volume and program requirements
including, quality, and productivity, in accordance with the program's quality standards
and guideli
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Source: remotive - TELUS Digital