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Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.What you will do:Deliver outstanding customer support via emails and phone calls;Answer customer questions and walk users through the system;Responding to customer inquiries in accordance with established service level agreements and follow precise procedures;Handle complaints with a calm, friendly approach;Escalate complex or high-priority issues to the appropriate internal team when needed;Conduct research when information is missing and proactively look for solutions.What you need to succeed in this role:Excellent Swedish and English skills (at least C1 level for both spoken and written);Solid basic technical understanding and personal interest in electronics or PC/IT topics;Excellent problem-solving skills; Fast learner;The ability to comm --- Source: jobicy - SupportYourApp

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.About the Role:This role is for a Customer Success Manager for Planet’s commercial markets. You will be responsible for managing and expanding relationships with customers, including in the agriculture and mapping verticals. You will help customers maximize the value of Planet’s imagery and geospatial --- Source: jobicy - Planet Labs Inc.

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionThe Customer Success Executive is accountable for the strategic leadership and execution of post-sales adoption and success activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.What You Get to Do in This Role:Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level exec --- Source: jobicy - ServiceNow

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact The Senior Customer Success Manager will work Axon’s larger customers to build long-term, strategic partnerships. You will work closely with your clients to understand their workflows, organizational structures and overall requirements. As their main point of contact, your customers will lean on you to provide best practices and to help them achieve their operational goals through the use of Axon’s products.You will also work closely with multiple cross-functional teams by providing invaluable insight into customers’ needs and challenges, helping influence and guide internal product road-maps and projects.As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customers more efficient and more confident within their daily workflows.What You’ll Do What You'll DoLocation: Remote from Utah, Montana or NevadaReports to: SR. Manager, C --- Source: jobicy - Axon

Job Title: Customer Success Specialist (Mandarin Required)Location: RemoteJob type: Full-time ContractorPay Range: $20-25/hour + performance-based commission , targeted $50K-$74K/yearMandarin Speaking and writing is required for this positionWho We Are:Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline.Key Responsibilities:Customer Support Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey. Serve as a trusted point of contact for families and deliver professional guidance and assistance. Student & Family Follow-Up Monitor student progress and parent needs, ensuring a positive learning experience. Assist with course scheduling, class changes, leave requests, and other academic support services. Complaint Resolution Handle parent feedback and concerns professionally and empathetically. Collaborate with internal teams to investigate issue --- Source: jobicy - Think Academy US

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.What you will do:Deliver outstanding customer support via emails and phone calls;Answer customer questions and walk users through the system;Responding to customer inquiries in accordance with established service level agreements and follow precise procedures;Handle complaints with a calm, friendly approach;Escalate complex or high-priority issues to the appropriate internal team when needed;Conduct research when information is missing and proactively look for solutions.What you need to succeed in this role:Excellent Swedish and English skills (at least C1 level for both spoken and written);Solid basic technical understanding and personal interest in electronics or PC/IT topics;Excellent problem-solving skills; Fast learner;The ability to comm --- Source: jobicy - SupportYourApp

The Sales Customer Service Representative is responsible for up-selling and cross-selling the company’s products and services to existing customers via telephone. This role involves both inbound and outbound calls, utilizing established systems and processes to achieve sales targets while maintaining excellent customer service. Up-sell and cross-sell products and services to existing customers through inbound and outbound telephone calls. Leverage the company’s systems and tools to meet sales targets within established service times. Follow up on leads generated on the website. • Identify sales opportunities from existing client quotes within 4–6-week campaigns.Maintain accurate and detailed records of sales activities and customer interactions.Inform management of potential areas for growth in product, service, and education sales.Answer customer claims queries.RequirementsProven experience in a Customer Service/ Sales environment.Demonstrated ability to identify and meet customer needs through effective sales techniques.Excellent oral and written communication skills to interact with customers and internal teams effectively.Proficient in using computer systems and software to record sales activities and access customer information.Strong interpersonal and teamwork skills to collaborate with colleagues and maintain positive customer relationships.Ability to learn new information (product and company knowledge).Note: The official job title of the role is Retention Customer Se --- Source: jobicy - Twoconnect

Company DescriptionSutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic, multicultural Team If you want to become part of an exciting, positive, and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you. You will have the chance to meet new colleagues from all over the world, gain broader experience and improve your interpersonal skills throughout the process.Job DescriptionIt's a leading music streaming service provider, with over 422 million monthly active users as of 2022. It offers digital copyright restricted recorded music and podcasts, including more than 82 million songs. As a freemium service, basic features are free with advertisements and limited control, while additional features, such as offline listening and commercial-free listening, are offered via paid subscriptions. The platform is currently available in 180+ countries. You support will be with E-mail support and through a messaging system (non-voice support) - no calls!QualificationsWhat We’re Looking For: ✅ Excellent level Italian and English skills (written and verbal) ✅ Fast and accurate typing skills ✅ Strong attention to detail ✅ Ability to explain solutions clearly and professionally ✅ Customer-focused attitude and problem-solving mindset ✅ Previous customer support experience is an advantage ✅ Valid EU work perm --- Source: jobicy - Sutherland

Since inception, Elation has been focused on building a delightful, world-class experience that empowers physicians to deliver phenomenal care to patients. Our team is committed to enhancing physician and patient quality of life through our SaaS cloud-based clinical platform.As we continue to scale, we are growing our Customer Success organization to meet the needs of our most strategic customers. We are seeking an experienced, senior-level Customer Success Manager to own and grow a portfolio of innovative healthcare delivery organizations.What You'll DoStrategic Account Ownership Serve as the trusted strategic advisor and primary point of contact for a portfolio of mid-market and enterprise healthcare customers. Build deep executive relationships, understand each organization's clinical and operational goals, and position Elation as a long-term platform partner.Strategic Account Planning Develop and execute comprehensive, multi-stakeholder account plans aligned to each customer's business objectives. Drive measurable platform adoption, value realization, and long-term partnership growth.Executive Engagement & Value Delivery Lead high-impact Executive Business Reviews (EBRs) with senior clinical and operational leadership. Deliver data-driven ROI narratives and strategic roadmaps that reinforce Elation's value and deepen executive sponsorship.Renewal Management Own the full renewal lifecycle — from strategic planning and executive alignment to contract negotiation and timely --- Source: jobicy - Elation Health

Company DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people. Job DescriptionWhat you get to do in this role:We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as th --- Source: jobicy - ServiceNow